Upgrade & billing portal
Upgrade from the app
Section titled “Upgrade from the app”- Sign in at app.arborbuddy.com.
- Go to Settings → Billing.
- Choose Crew ($79/mo), Autopilot ($129/mo), or Canopy ($189/mo).
- Stripe Checkout opens in a new secure session.
- After payment, your tier updates via webhook — refresh if UI lags (usually instant).
Checkout always uses the stripe-checkout edge function — never enter card details inside ArborBuddy directly.
Owner-only: Only account owners can open Stripe Checkout or the billing portal. Dispatchers and field leads do not see billing settings.
Capacity meters
Section titled “Capacity meters”The billing page shows two usage meters:
- Clients — how many client records you have vs. your tier cap (Free scan 1,000, Crew 2,500, Autopilot 5,000, Canopy 10,000).
- Detection runs — dormant detection scans this month (unlimited on all plans).
When you approach the client cap, upgrade prompts appear in the app. See Plans & tiers for exact limits.
Manage existing subscription
Section titled “Manage existing subscription”Paid customers use Manage Billing (Stripe Customer Portal) from the billing page to:
- Update payment method
- Download invoices
- Switch between monthly plans
- Cancel subscription (access continues through end of billing period)
Cancellation
Section titled “Cancellation”Cancel anytime from the Stripe Customer Portal. Your data is retained for 90 days after cancellation. Re-activate within that window to restore access without re-uploading.
Contact support
Section titled “Contact support”Include your Company ID (found on Settings → Billing) so we can look up your account instantly. Email support@arborbuddy.com.