Upgrade & billing portal
Upgrade from the app
Section titled “Upgrade from the app”- Sign in at app.arborbuddy.com.
- Go to Settings → Billing.
- Choose Foreman, Autopilot, or the plan shown in your Plan Picker.
- Stripe Checkout opens in a new secure session.
- After payment, your tier updates via webhook — refresh if UI lags (usually instant).
Checkout always uses the stripe-checkout edge function — never enter card details inside ArborBuddy directly.
Owner-only: Only account owners can open Stripe Checkout or the billing portal. Dispatchers and field leads do not see billing settings.
Capacity meters
Section titled “Capacity meters”The billing page shows two usage meters:
- Fleet crews — how many crews you’ve created vs. your tier cap (Climber 3, Foreman 10, Autopilot unlimited).
- Lead intakes — monthly AI imports used (Magic Paste, voice, webhooks, CSV AI mapping) with a countdown to reset.
When you approach a cap, upgrade prompts appear in the app. See Plans & tiers for exact limits.
Manage existing subscription
Section titled “Manage existing subscription”Paid customers use Manage Fleet Access (Stripe Customer Portal) from the billing page to:
- Update payment method
- View invoices
- Change plan (where enabled)
Portal sessions are created by the stripe-portal edge function.
Support with context
Section titled “Support with context”When emailing support, include your Account ID from the billing page — copy button pre-fills a mailto to support@arborbuddy.com.
Cancellation
Section titled “Cancellation”Contact support for cancellation today. Self-serve cancellation flow is coming soon.
Troubleshooting
Section titled “Troubleshooting”| Issue | What to try |
|---|---|
| Tier didn’t update after payment | Refresh the app; check spam for Stripe receipt |
| No Stripe customer found | Complete checkout once — portal requires a customer record |
| Wrong plan charged | Email support with Stripe receipt + Account ID |
See Plans & tiers for what each tier includes.